Refund policy

Approved Returns and Refunds Policy

We accept eligible change-of-mind returns requested within 30 days of delivery.

Eligibility

To be eligible, an item must be unused, unworn and returned with its original tags and packaging. You will also need proof of purchase. Gift cards, personalised items and items marked final sale cannot be returned for change of mind.

Before sending anything back, email 3TsTr33T@gmail.com with your order number and the reason for your return. Returns sent without prior approval may not be accepted.

Return postage

Customers are responsible for return postage for change-of-mind returns. We recommend using a tracked service because T3'STR33T cannot be responsible for returns lost in transit.

Faulty, damaged or incorrect items

Please inspect your order when it arrives and contact us promptly if an item is faulty, damaged or incorrect. Include your order number and clear photos where possible. If we confirm a problem, we will provide the remedy required by applicable consumer law and cover or reimburse reasonable return postage.

Refunds

We will let you know when your return has been inspected. Approved refunds are issued to the original payment method. Your bank or card provider may take additional time to process the credit.

This policy does not limit any rights you may have under applicable consumer law.